Disaster Legal Helpline

1800 113 432





Disaster Le​gal Help

Provides legal information, advice and referrals for people affected by natural disasters.

The fastest way to ask questions or get general information is via webchat. Webchat is available through Disaster Legal Help partner Victoria Legal Aid's website. When available, the Legal Help Chat tab will appear at the bottom of your screen on http://www.legalaid.vic.gov.au/.

Tel: 1800 113 432, Monday to Friday, 8 am to 5 pm

For Disaster Legal Help Victoria updates on social media please follow Victoria Legal Aid on Twitter and Facebook.


In the event of an emergency, please call 000.

VicEmergency Hotline

Provides information during and after major incidents in Victoria. It also offers information to help householders, landowners and small businesses plan for and recover from emergencies.

Tel: 1800 226 226, Monday to Friday, 8 am to 6 pm

Country Fire Authority (CFA)

Volunteer and community-based fire and emergency services organisation. Find the contact details of your Region's District Headquarters at www.cfa.vic.gov.au/contact/.

Department of Human Services (DHS)

For registration and help from a case manager.

Tel: 132 850 (Exceptional Circumstances Relief Help), Monday to Friday, 8 am to 5 pm
Tel: 132 316 (Farmer Assistance), Monday to Friday, 8 am to 5 pm

Disaster Assist

Information on assistance for current and previous disasters that have impacted Australians, including up-to-date public information messages, relevant free call numbers, information on Australian Government assistance packages and links to other relevant websites.


Your local community legal centre

Community legal centres provide free or low-cost legal advice. The following community legal centres can help people in bushfire-affected regions:

East Gippsland

Gippsland Community Legal Service

Tel: (03) 5135 9550
Tel toll free: 1800 004 402
Email: GCLS@anglicarevic.org.au
Address: 190 Commercial Rd Morwell, Victoria 3840 Australia

North-eastern Victoria

Hume Riverina Community Legal Service

Tel: (02) 6055 8090
Tel toll free: 1800 918 377
Email: cls@umfc.com.au
Address: 27-29 Stanley St Wodonga, VIC 3690 Australia

Federation of Community Legal Centres

To find a community legal centre near you (including rural and regional areas), or a specialist community legal centre.

Tel: (03) 9652 1500, Monday to Friday, 9 am to 5 pm

Law Institute of Victoria

Call the Law Institute of Victoria's Legal Referral Service for referral to a lawyer near you. All referrals are to Law Institute of Victoria members who have agreed to speak to clients for up to the first 30 minutes free of charge.

Tel: (03) 9607 9550, Monday to Friday, 9 am to 5 pm

Victoria Legal Aid

Free legal information over the phone and legal advice and representation in courts and tribunals.

Tel: 1300 792 387, Monday to Friday, 8 am to 5 pm

Counselling and support


Tel: 1300 606 024, seven days, 24 hours

Beyond Blue

Tel: 1300 224 636, seven days, 24 hours


Tel: 131 114, seven days, 24 hours
Online chat: seven days, 7 pm to 4 am


For confidential counseling for anyone who has experienced the loss of a loved one.

Tel: (03) 9935 7400 (Melbourne) or 1300 845 745 (landline), seven days, 12 pm to 3 am


Offers telephone counselling service to parents and carers of children aged from birth to 18 years old.

Tel: 132 289, seven days, 8 am to 12 am

Kids Helpline

For children and young people. Offering telephone counselling, email counselling or web counselling, and where to get help in your local area.

Tel: 1800 551 800, seven days, 24 hours

Translation and hearing impaired services

Interpreters – Translating and Interpreting Service (TIS)

To speak to someone in your own language, call the number and ask the interpreter to put you through to the service you need. This service is free for most government and community organisations that you are calling.

Tel: 131 450, seven days, 24 hours

Hearing impaired – National Relay Service (NRS)

If you are hearing impaired, call these numbers for help. This service is free.

Tel: 133 677 (TTY) and 1300 555 727 (speak and listen), seven days, 24 hours

Disaster Legal Help