Disaster Legal Helpline

1800 113 432


Volunteer information

Volunteer information

This material is only intended for people who have registered an EOI to volunteer with Disaster Legal Help Victoria, and we would appreciate if this link and materials is not shared with anyone else at this stage.

Volunteer lawyers are required to have a current Australian Practicing Certificate. Selected volunteers will be asked to provide basic information and legal triage on disaster related issues such as insurance, credit and debt, tenancy issues and government grants of assistance. People with more complex and out-of-scope matters will be referred to a dedicated Disaster Legal Help Victoria (DHLV) advice line or specialist services.

The material contained on this website has been developed to assist lawyers who will be selected to volunteer with DLHV. These materials are a general guide only. They are not legal advice. The information has been carefully collected from reliable sources. While every effort is made to ensure the accuracy of the information, DLHV is not responsible for any action taken based on the information in this presentation. Some links in this and other training materials provided by DLHV may refer to websites maintained by third parties. DLHV is not responsible for the accuracy or any other aspect of information contained in the third-party websites.

Briefing video

If you are selected as a volunteer, it is mandatory that you have attended the briefing or listened to the recording before providing services on behalf of DLHV.

The two-hour briefing covers:

  • the latest on bushfire recovery activities
  • how the DLHV model works
  • the key areas of law people affected by the fires will need help with
  • managing your own health and wellbeing while helping those affected by the fires.

Watch the briefing video:

View the briefing presentation slides:

DLHV volunteer briefing presentation slides (pdf, 931.79 KB)

Other documents

Please also read the following documents:

Other optional resources

Maintaining resilience (pdf, 6.55 MB)

Client safety framework (docx, 297.15 KB)

De-escalation guide (pdf, 128.39 KB)

Mental health first aid – assisting a person affected by the bushfire crisis (pdf, 112.98 KB)

Identifying and helping people with bushfire legal issues (docx, 297.5 KB)

Next steps

Recovery centres are operational in Bairnsdale and Corryong, with some opportunities at mobile locations in Gippsland.

If you live or work or can travel to Bairnsdale/Gippsland or Corryong, we have volunteer opportunities available.

If you cannot reach either of these locations, please sit tight for now. We remain grateful for your kind offer of support, and may have other opportunities to assist soon. This may include at the Community Recovery Hubs (locations to be decided), or opportunities to assist from Melbourne CBD. If you have any questions about volunteering please contact DisasterLegalHelp@vla.vic.gov.au

How do I get started?

Please complete this form to complete your volunteer registration. Again, please only complete this if you can volunteer at Bairnsdale or Corryong. Depending on your circumstances, you may need to upload a copy of your practising certificate and/or professional indemnity insurance (the form will prompt you).

We are still in the process of determining the volunteer response that is required.

For firms volunteering to offer pro bono services, Justice Connect will contact you to discuss matching matters with your firms via the Pro Bono Portal and preparing matters for placement with firms.

For those of you who have volunteered as individuals, we are looking at selecting and rostering volunteers to provide phone-based and in-person help in affected communities. We are preparing to roster volunteer lawyers who can assist with issues such as:

  • insurance
  • credit and debt
  • tenancy
  • government grants of assistance
  • any similar legal enquiries.

We currently have a preference for lawyers who specialise in relevant areas of law who are located in the East Gippsland and North East Victoria regions.

We will be in touch with further updates about DLHV activities and volunteering plans soon.


If you have any questions, or are no longer interested in volunteering, please email disasterlegalhelpvolunteer@vla.vic.gov.au

We have had an overwhelming response to our call for volunteers and we thank you for your generous expressions of support.